We are excited to announce a new patient portal.
If you’ve previously enrolled on the portal, you will need a new account set up. If you haven’t received an email with instructions, please contact us at 608-782-2027.
If you’re new to the portal, contact us for enrollment details at 608-782-2027.
How can you use the new portal?
- Messaging — Ask your provider or care team a question, share an update or send an attachment.
- Appointments — View & request appointments.
- Medications — Request refills and/or renewals and review your AAOL prescribed medications.
- Health Record — Request visit summaries, lab results & other documentation.
- Health Forms — Complete paperwork before appointments.
- Pay Bills — coming soon!
Why activate your patient portal account?
A patient portal allows you to bypass our call center to manage appointments, request prescriptions, or directly communicate with your healthcare team.
Who can set up a patient portal account?
If you’re a patient at Allergy Associates of La Crosse, you can set up a patient portal account. Contact us to get set up at 608-782-2027.
How do I access my portal once I have created my account?
Once you have enrolled, you can access the patient portal from our website (NextGen Patient Portal link at the top right of the screen). The portal is also accessible from email notifications.
Can I share access with a trusted representative?
You can invite trusted representatives to access your patient portal in your “Profile.” If they do not have a patient portal account, they will be prompted to create one. From there, they can toggle between their own account and any accounts that have been shared with them.
How can I access a patient portal for my child/underaged minor?
We can send a parent/guardian invitation to view and manage your child’s account.
Can two parents/guardians link to the same child’s account?
More than one parent can have access to their child’s information. For example, divorced parents will have their own access to view their child’s portal account.
How do I contact my care team through my patient portal?
You can easily message a member of your care team through the “Messages” tab. While in your message inbox, you can send a new message, attach images, and view replies.
How do I complete any necessary forms?
Log in to your patient portal account and click the “Health Forms” tab to view and complete your forms.
What devices are compatible with the patient portal?
Access your portal through any web-enabled desktop, laptop, or mobile device using one of the following supported browsers:
- Internet Explorer 11
- Safari (latest 2 versions)
- Firefox (latest 2 versions)
- Chrome (latest 2 versions)
- Mobile Safari (iOS)
- Mobile Chrome (Android)
What do I do if I forgot my username and/or password?
To reset your username and/or password, click “I forgot my username and/or password” located beneath the portal sign-in button. You will then be prompted to answer your security question and reset your password.
I can’t remember the answer to my security question to reset my password.
If you forgot your username and/or password and don’t know the answer to your security question, please call us to reset at 608-782-2027.
Is my patient portal secure?
Yes. Your patient portal is HIPAA-compliant, so your information is securely stored and encrypted.
Who do I contact if I have questions?
Reach out to us with questions at 608-782-2027.